This customer satisfaction survey puts our users in charge. This is your chance to let us know what the Rutgers University Libraries are doing right and where we can further improve. Your participation in this survey is very important to us because it helps us better understand your needs.

We review all survey responses and make real changes based on our users’ feedback.

Before you get started:

  • Please select the library location you use most frequently.
  • The regular survey takes about 7 minutes and the in-depth survey takes about 15 minutes.
  • Online remote users can skip questions about the physical locations by selecting “Online/Remotely Only” on the first page of the survey.
  • Feel free to skip any questions that do not apply to your experience.

Get started by selecting a library location and the type of survey you wish to take, then click BEGIN SURVEY.

Thanks in advance for taking our survey.

Krisellen Maloney, Vice President for Information Services and University Librarian
Rutgers University
Location and Version